Returns process

When a direct debit is on its way, the customer line item is cleared. When looking at the account balances, you can find the status (green = cleared). In some cases, the customer bank account is not covered and the direct debit fails. In addition, your bank will usually charge you an additional fee for such cases. When handling millions of customers, it is a must to have an automated returns process in place. This is possible using SAP FI-CA (Contract Accounting). Your bank will provide the electronic bank statement with additional information for returns. An additional SAP program will reopen the open item and post bank fees to the customer account as well.